Community-focused role delivering client success and content in a remote, multi-platform setting.

• Deliver operational tasks to ensure client success and satisfaction
• Must-have: Active experience with forums, Facebook, Twitter, LinkedIn, and Instagram
• Standout: Remote role with 30-35 hours per week and weekend availability

Responsibilities

• Deliver operational tasks to ensure client success and satisfaction
• Brainstorm activities, opportunities, and content to inspire or grow community
• Participate in crafting regular content calendars
• Research and identify new trends in our services market and within social media usage and platform innovation
• Monitor social media platforms for trending hashtags, memes, and more
• Work closely, efficiently, and effectively with internal departments as well as external clients and stakeholders
• Communicate daily with relevant partners and team members to ensure smooth delivery of services
• Write and edit blogs
• Report KPIs to the development team to evidence success
• Build reports that showcase reason, trends, and opportunities
• Manage and respond to customers through forum, website, and social media tools (native and 3rd party)
• Support project management teams to meet client expectations and KPIs

Preferred

• Bachelor’s degree or equivalent work experience
• The position requires excellent verbal and written skills, someone who is excited about social media and content creation, and has the ability to communicate, collaborate, and support effectively
• Experience with platforms like SnapChat, TikTok, Twitch.tv, Youtube, etc is a bonus