Responsibilities

• Take full ownership of the end-to-end deployment of digital assets across multiple CMS environments, including Salesforce Commerce Cloud (Page Designer) and Sitecore.
• Serve as a key point of contact for the eCommerce Content, Merchandising, Marketing, Product, Loyalty, and Creative teams. You will translate their strategic visions into high-performing digital realities.
• Lead the Quality Assurance (QA) process for all site and app content updates. You will be responsible for ensuring that promotional banners, site enhancements and product setup is bug-free, mobile-optimized, and aligned with UX best practices before going live.
• Manage the intake of monthly requests and deliverables, ensuring that all digital products and campaign components are executed with 100% accuracy and on-schedule.
• Omni-Channel Execution: Build and optimize content for both web and app interfaces, ensuring a consistent and premium "Pro-first" experience across the entire SalonCentric digital ecosystem.
• Site Optimization & Experimentation: Support the Manager in the deployment and reporting of Google Analytics and site optimization initiatives to improve conversion rates and customer retention.

Requirements

• Experience: 2-4 years of experience in eCommerce, Digital Marketing, or Web Operations is preferred.
• CMS Proficiency: Hands-on experience with Salesforce Commerce Cloud (SFCC) and Sitecore is highly preferred. Experience with other enterprise-level CMS or Headless commerce environments is a significant plus.
• The "QA Mindset": A relentless attention to detail. You should have experience in User Acceptance Testing (UAT) and a "break-it-before-the-customer-sees-it" approach to site management.
• Collaborative Influence: Proven ability to navigate a matrixed organization. You must be able to communicate effectively with both creative designers, marketers and technical product managers.
• Customer-Centric UX Focus: A natural intuition for the user journey, ensuring that marketing goals never compromise the ease of the shopping experience.
• Agility & Passion: Comfortable working in a high-velocity environment where digital priorities can shift rapidly.
• Education: Bachelor’s Degree in Marketing, Digital Media, Business, or a related field.
• Technical Tools: Proficient in Microsoft Suite (specifically advanced Excel for data tracking) and familiarity with project management tools (e.g., Trello, Figma or Wrike).