Responsibilities

• The Role: This role is responsible for assisting in all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community and associates in the Community Manager's absence.
• At all times, regardless, provides A+ customer service.
• Manages and promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Functions as a resource center for residents on all things that affect and may disturb their community-living experience and ability to make timely rent payments.
• Organizes and executes resident appreciation and retention events.
• Maintains a secure, confidential file for each resident.
• Answering phones, greeting walk-ins, and handling foot traffic.
• Assist with leasing job duties, including touring prospective residents.
• Handles all the monies of the property. Collects, posts, and deposits rents/security deposits and other community income.
• Reviews resident files and ledger records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease agreements.