Responsibilities

• Grow, retain, and support the AMGA membership.
• Create opportunities for members to connect and engage with the AMGA community.
• Drive member engagement through effective communications across a range of print and digital channels.
• Coordinate the development of organizational publications and storytelling.
• Manage communications and logistics for Board of Directors elections, annual membership awards, and other organizational processes.
• Contribute to projects and initiatives that strengthen AMGA educational tools, resources, and organizational impact.
• Promote and sustain a culture of inclusivity, curiosity, learning, cooperation, equity, and respect.
• Develop strong relationships with members to understand their needs, enhance their experience with AMGA, promote membership retention, and foster a sense of belonging within the professional guiding community.
• Provide exceptional customer service by responding to daily member inquiries via phone and email and serving as a knowledgeable resource on AMGA programs, benefits, and services.
• Maintain accurate member records and data within the membership database (Salesforce), ensuring data integrity and supporting effective member engagement strategies.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.
• Excellent written and verbal communication skills, with strong attention to detail and the ability to produce accurate, high-quality communications.
• Strong customer service, relationship-building, and interpersonal skills.
• Demonstrated project management and organizational skills, including the ability to manage multiple priorities, coordinate stakeholders, meet deadlines, and work both independently and collaboratively.
• Proficiency with Google Workspace, Square, Microsoft Office (Word, Excel, and PowerPoint), and macOS.
• Experience with, or the ability to quickly learn, Salesforce, Webflow, Mailchimp, and other membership, communication, and data management platforms.
• Ability to analyze data, generate reports, and leverage insights to support organizational goals and decision-making.

Preferred

• Previous experience working for a membership-based organization, nonprofit association, or industry trade group.
• Experience managing member communications, events, programs, or customer service initiatives.
• Familiarity with climbing, skiing, mountain guiding, outdoor education, or the outdoor recreation industry.

Benefits

• AMGA offers a generous benefits package including employer paid (employee only) healthcare and dental benefits, retirement match, sick and holiday time, generous paid time off, and a flexible work environment.