Drive AI-enabled content operations and Responsible AI governance for marketing at Chase, coordinating product, martech, and external partners to scale personalization with safety and compliance.

• Own context tailoring strategies, reusable templates, and personalization playbooks to speed marketer self-service while meeting brand and legal standards.
• Must-have: 7+ years in content operations or martech with hands-on AI-enabled workflow experience.
• Standout: Experience coordinating product, technology, and external vendors across large organizations.

Requirements

• 7+ years in content operations, transformation, or adjacent product/program roles within marketing or martech.
• Proven hands-on experience applying AI to content workflows: prompt engineering, templating, variant generation, and guardrail personalization.
• Working knowledge of LLMOps/MLOps practices: evaluation harnesses, monitoring and drift detection, data pipelines, and human-in-the-loop processes.
• Familiarity with multimodal AI (text, image, video), computer vision/OCR for quality checks, and automated accessibility compliance.
• Experience with retrieval/orchestration patterns (e.g., RAG, tool use/agents, workflow automation) aligned to JPMC Responsible AI.
• Strong change management and stakeholder communication skills; ability to simplify complexity and drive adoption in a cross-matrix organization.
• Comfortable operating in ambiguity and high-pressure environments; creative problem-solver with a bias to action and measurable outcomes.
• Proficient with agile delivery and collaboration tools (e.g., Jira, Confluence, Microsoft Teams).

Preferred

• Implementation experience with AI-enabled tools for content creation and personalization (e.g., GenStudio, Express or comparable) at enterprise scale.
• Experience with experimentation platforms and A/B testing for content and workflow optimization.
• Knowledge of brand standards, rights/licensing, privacy-by-design, accessibility, and audit requirements.
• Vendor/consultant coordination for martech and AI solutions; familiarity with SLAs and delivery governance.
• Practical exposure to vector retrieval, embeddings, and semantic search in production use cases; basic scripting skills (e.g., Python or JavaScript) a plus.

Benefits

• comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• additional details about total compensation and benefits will be provided during the hiring process.