Responsibilities

• Become a Retail Media Expert: Establish yourself as a trusted advisor on impact.com’s retail media solutions to clients, partners, and internal teams
• Internal Education & Support: Collaborate with Client Services, Sales, and Channel Partnerships and other internal teams to confidently communicate retail media product features and benefits. Support questions and relay feedback for product improvements
• Client Adoption & Support: Guide retailers, vendor brands, and agencies with strategic retail media recommendations to drive product adoption. Manage campaign implementation and ongoing support while nurturing strong client relationships through regular check-ins
• Product Development Collaboration: Provide timely client feedback to Product teams. Track and manage product issues, ensuring efficient resolution and clear communication with stakeholders
• Product Marketing Support: Partner with Product Marketing to create and maintain help center resources such as articles, videos, and guides for self-service support

Requirements

• 5+ years of affiliate marketing experience, ideally in customer-facing roles with enterprise-level clients: affiliate agency experience is a plus
• Extensive experience with the impact.com platform from both advertiser and Partner perspectives: experience with other affiliate networks is a plus
• Strong communication and collaboration skills, capable of bridging technical and non-technical audiences
• Solutions-driven mindset with a positive attitude, eagerness to learn, and growth-oriented approach
• Ability to thrive in a fast-paced environment with excellent organizational and multitasking skills

Preferred

• Retail media and/or Seller experience is advantageous but not required

Benefits

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.