Responsibilities

• Lead, coach, and develop a high-performing sales support team through clear direction, training, and ongoing feedback
• Oversee daily workflows, ensuring timely and accurate execution of ad scheduling, creative production, proofing, and order processing
• Maintain strict quality control across all client deliverables, including contracts, order confirmations, billing updates, and performance reporting
• Serve as the escalation point for client issues, resolving concerns quickly while delivering an exceptional customer experience
• Partner with sales leadership to streamline processes and improve efficiency across departments
• Manage digital order processing, website updates, social media coordination, and event support functions
• Ensure proper organization and handling of creative assets and client materials
• Develop, document, and enforce standard operating procedures and best practices
• Oversee reporting processes, including tear sheets, billing adjustments (credits/debits), receipts, and campaign tracking
• Coordinate cross-training to ensure seamless coverage across teams and functions

Requirements

• Proven leadership skills with the ability to motivate, mentor, and manage a team
• Strong organizational and project management abilities with exceptional attention to detail
• A customer-first mindset with excellent problem-solving skills
• Experience with digital tools, CRM systems, and the ability to quickly learn new platforms
• Clear and professional written and verbal communication skills
• Ability to prioritize, delegate, and manage multiple priorities in a fast-paced environment
• A strategic, solutions-oriented mindset with a focus on continuous improvement
• Valid driver’s license with an insurable driving record and required level of vehicle insurance

Benefits

• Health, dental, and vision packages
• Paid maternity and parental leave
• Company-paid short-term disability and life insurance
• Additional options for critical illness, accident, and hospital indemnity coverage
• Retirement benefits with company match
• Generous PTO and paid volunteer hours