Responsibilities

• Build census/quality mix by informing prospective residents and/or responsible parties with information and guidance for selecting a skilled nursing facility.
• Engage in revenue-generating activities: census/mix management, inquiry management, external sales calls, lead-base calls to build long-term custodial census, and community education.
• Lead in stand-up meetings with the CEO and department heads to resolve admission issues, including ongoing discussions with the CNO about clinical service issues.
• Conduct routine physical environment rounds with the CEO and select department heads to evaluate and resolve facility presentation issues.
• Conduct tours for prospective customers interested in the facility’s skilled nursing care services.
• Ensure room readiness for new residents.
• Work with the Social Worker to ensure internal conversions from short-term rehab to long-term care when appropriate; alert staff of projected room changes at the daily stand-up.
• Lead the bed management process; collaborate with the CNO and BOM to ensure appropriate and efficient admission decisions and communicate room/bed selections to relevant parties.
• Model exemplary customer service; communicate customer expectations and satisfaction results; train staff and develop improvement plans with center leadership and QAPI as needed.
• Manage inquiry process and follow-ups; maintain updated bed availability; train backups to handle inquiries when out of facility; manage occupancy to meet budget expectations.