Responsibilities

• Serve as initial guest contact and key data entry clerk for ACE Club database information.
• Identify and gather information on valuable guests through observation, analysis, personal contact and service.
• Develop guest loyalty, relationships and direct marketing programs.
• Provide services to respond to guest requirements.
• Conduct informal surveys and queries.
• Convey terms of ACE Program and explains qualification requirements to prospective gaming guest.
• Will assist in making reservations for guests for outlets on property as deemed appropriate and may assist in arranging transportation.
• Identifies and initiates relationships with new guest for possible enrollment into the players club.
• Record and report database information to management, may assist in updating database files.
• Assists guests both over the phone and in person.

Requirements

• High school diploma or GED.
• Some demonstrated customer service experience and/or training or combination of education and experience.
• Computer literate with good oral and written English communication skills.
• Multi-lingual desirable with good phone etiquette.
• To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and standing at a desk/workstation for the duration of the shift. Must be able to work in a smoke-filled environment.
• Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Preferred

• Multilingual desirable with good phone etiquette.