Responsibilities

• Serve as a key strategic partner and escalation point for assigned clients, building strong, trusted relationships with senior stakeholders
• Proactively understand client business objectives, challenges, and the market landscape to architect long-term brand strategies and identify growth opportunities
• Lead high-stakes client meetings, presentations, and strategic workshops, communicating complex strategies and results
• Manage client expectations and oversee account governance to ensure clear, concise communication between clients and internal teams
• Translate client briefs into actionable, audience-based marketing strategies across .com, email, and online advertising
• Direct and guide the internal account team in the flawless execution of integrated campaigns
• Collaborate with strategy teams to develop audience segmentation and customer journey mapping
• Ensure all .com updates, email campaigns, and online advertising align with strategic goals
• Directly manage, mentor, and foster the development of Account Managers and Coordinators
• Coordinate cross-functional teams to ensure timely and on-budget delivery

Requirements

• Bachelor's degree in Marketing, Communications, Business, or equivalent experience
• 5–7+ years of experience in an Account Management or Account Supervisor role within a fast-paced agency environment (WPP network experience highly preferred)
• Demonstrated experience mentoring, leading, and managing junior team members
• Demonstrable experience managing complex, multi-channel digital marketing initiatives with a focus on strategic integration
• Proven expertise with audience-based marketing, including segmentation, personalization, and customer journey optimization
• Hands-on and strategic experience with: Digital .com projects (Content updates, UX/UI improvements, campaign landing pages, SEO/SEM awareness); Email Marketing (CRM integration, automation, A/B testing, deliverability best practices, platform knowledge such as Salesforce Marketing Cloud); Online Advertising (Paid Social, SEM, Display, Programmatic)

Benefits

• Hybrid work arrangement (office an average of four days a week)
• Competitive benefits package