Responsibilities

• Act as the primary day‑to‑day client contact for the client’s co‑branded credit card marketing, building trusted relationships with stakeholders across the client organization.
• Translate business objectives into clear, strategic creative briefs that balance brand, performance, and compliance requirements
• Manage campaigns end to end — from brief through creative development, client feedback, regulatory review, approvals, and delivery — across digital, email/CRM, social, web, and print channels
• Present creative work and strategic rationale to senior client stakeholders, advocating for ideas while navigating financial services regulatory requirements
• Develop and maintain project timelines, ensuring on-time delivery across multiple concurrent workstreams
• Collaborate closely with the studio's creative, strategy, and production team members to maintain consistent quality and brand standards
• Identify strategic opportunities within campaign briefs — connecting cardholder data, loyalty insights, and cultural moments to strengthen campaign impact
• Guide and mentor junior team members, sharing knowledge and raising standards across strategy, creative, and account disciplines
• Monitor campaign performance and translate results into actionable recommendations for future work
• Identify ways to improve studio processes, workflows, and efficiency
• Build strong working relationships within the broader client organization to surface new opportunities for the studio
• Track and manage project-level budgets, including cost estimation, purchase orders, invoicing, and reconciliation
• Source and negotiate with freelancers and production partners as needed
• Support financial reporting for the account

Requirements

• 4–6 years of experience in account management, integrated marketing, or a similar client-facing role within an agency, in-house studio, or brand environment
• Proven ability to manage multiple projects simultaneously across digital, CRM, social, and traditional channels
• Experience writing strategic creative briefs that translate business objectives into work that resonates
• Confidence presenting to and building relationships with senior client stakeholders
• A genuine understanding of how strategy, creative, and production connect — and the ability to add value across all three
• Experience working within regulated industries (financial services, healthcare, or similar) where compliance review is part of the creative process
• Strong organisational skills and the ability to keep complex, multi-stakeholder projects on track
• Ability to mentor and develop junior team members
• Experience with co-branded credit card, payments, or loyalty programme marketing
• Familiarity with travel, airline, or hospitality brand marketing
• Experience working in an embedded agency or in-house studio model
• Understanding of US financial services marketing regulations and compliance workflows
• Experience managing project-level budgets, including cost estimation, supplier negotiation, and reconciliation