Responsibilities

• Serve as the primary client contact for all executional details, demonstrating strong ownership of the brand's operational success and accountability for tactical output.
• Own planning for and implementation of client tactics, ensuring flawless execution from brief to launch.
• Develop tactical briefs ensuring meticulous accuracy and alignment with client objectives and agency capabilities.
• Proactively identify and implement improvements to existing executions and workflows, leveraging innovation like AI to enhance efficiency.
• Guide creative teams to develop high-quality, strategically sound, and error-free output.
• Cultivate and maintain robust client relationships across multiple brands/clients, serving as the primary liaison for day-to-day account activities and tactical needs.
• Translate client needs and market insights into actionable tactics, ensuring clear communication between agency and client.
• Ensure continuous, timely communication with clients regarding job status, project progress, and any operational updates.
• Champion the creative product with creative partners and clients, advocating for the work and its alignment with brand objectives.
• Contribute to broader brand strategy discussions, bringing valuable insights from your executional expertise, day to day client interactions, and market observations.

Requirements

• 5 years of progressive account services experience within a healthcare communications/advertising agency.
• Previous experience managing pharma/healthcare HCP & Consumer/Patient promotional marketing and advertising campaigns and tactics.
• Expertise in the development and implementation of digital tactics including social media.
• Exceptional client communication and independent relationship management skills, with the maturity to handle senior-level client contact.
• Demonstrated ability to make sound decisions independently and manage multiple projects across multiple clients effectively.
• Superior attention to detail and proactive problem-solving capabilities in a fast-paced environment.
• Strong analytical skills for converting insights into actionable plans.
• Knowledge of all agency functional areas; including strategic planning, creative, project management, production, and medical direction/strategy, analytics/performance data
• Collaborative, positive, enthusiastic, and responsive.