Responsibilities

• Runs day-to-day client operations, including all communication and account administration
• Is the key client contact on matters ranging from approach, strategy, timing, deliverables, issues, budgets, and new opportunities with support from client lead
• Writes timely emails, picks up the phone , is proactive about in-person meetings, assists with presentations, sends reports and agendas, etc.
• Managing project timelines and communicating deadlines and deliverables, working up and down within the team to ensure expectations are met
• Demonstrates strategic thinking by keeping abreast of client’s business, industry, audience and competitive environment to build a comprehensive understanding of the inputs that affect their business; keeps the internal team apprised of new developments
• Demonstrates problem-solving skills when dealing with client requests and issues; escalates as necessary and creates transparency around health of the relationship
• Leads presentations with clients, whether on concepts, a content strategy, a budget, etc.
• Supports SJR client lead with invoicing and payment collection, drafts MSAs and compliance with SOWs; maintains revenue forecasts, budgeting, vendor setup and budget management and reconciliation
• Establish good relationships and communications across the agency and with partners
• Organizes and runs creative ideation and brainstorming sessions, including: