Responsibilities

• Own client relationships end-to-end - serve as the primary contact for senior stakeholders (including C-suite), lead all meetings and presentations, manage expectations, and build lasting trust.
• Drive marketplace strategy - develop annual brand strategies, marketing and promotional plans, and supply chain recommendations. Identify new workstreams and upsell opportunities proactively.
• Execute and manage cross-functional delivery - coordinate with media, retail, creative, and sales teams to ensure projects are delivered on time and to a high standard. Own reporting, recaps, and action items.
• Stay ahead of the platform - monitor Amazon and marketplace updates, communicate relevant changes to clients, and translate new opportunities into actionable recommendations.
• Contribute to agency growth - support new business pitches, develop internal best practices and SOPs, contribute to agency thought leadership, and run onboarding/training sessions as needed.

Requirements

• 4+ years in eCommerce, digital media, or marketplace marketing - with hands-on Amazon expertise across advertising, retail fundamentals, and platform tools/programs.
• Experience in an agency environment, ideally marketplace or eCommerce-focused, with exposure to managing multiple client accounts simultaneously.
• Proven ability to manage senior client relationships, align on business goals, and translate strategy into measurable outcomes.
• Excellent communicator across all levels - you can present to a CMO and coach a junior analyst in the same afternoon.
• Highly organized, commercially sharp, and comfortable with ambiguity. You own your work and don\'t need to be chased.
• Proficient in Excel and PowerPoint; comfortable in data-driven environments.

Preferred

Benefits

• 💰 Competitive compensation aligned to experience and market benchmarks
• 💻 Remote-first flexibility - work from anywhere, with trust and autonomy
• 🌎 Global collaboration - working with experts across regions and time zones
• 🚀 Career growth and development - opportunities to evolve as we scale
• 🏝️ 5-Year Sabbatical + Travel Stipend - After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring
• 💬 Positive-energy culture - grounded in respect, inclusion, and accountability
• 🏆 Meaningful impact helping some of the world’s most progressive brands grow