Responsibilities

• Support the Team – Act as the operational backbone for the account team, helping ensure projects move efficiently and everyone has what they need to succeed.
• Own Client Relationships – Be the go-to partner for your clients. You’ll build trust, communicate proactively, and solve problems before they start.
• Manage the Work – Oversee daily execution across media and creative; ensure everything runs on time and exceeds expectations.
• Drive Performance – Collaborate with media strategists to analyze data, identify opportunities, and guide strategy.
• Tell the Story – Translate metrics into clear narratives and strategic recommendations.
• Handle Budgets – Own forecasting, budget tracking, and campaign pacing with precision.
• Stay Ahead – Keep clients and teams informed on the latest marketing and industry trends.
• Integrate AI – Use generative AI tools to streamline work, spark ideas, and improve execution.

Requirements

• 3+ years in an agency or client services environment.
• Proven success in performance marketing, including paid media execution and optimization.
• Experience supporting cross-functional teams to achieve ambitious goals.
• Financial fluency — you’ve owned budgets, forecasts, and media pacing.
• Excellent communication and presentation skills.
• Data-savvy — you can interpret campaign metrics and pivot strategy accordingly.
• Highly detail-oriented, organized, and accountable.
• Comfortable using (and learning) AI tools to increase speed and quality.

Preferred

• Background in ecommerce, education, or B2B verticals.
• Familiarity with GA4, Looker Studio, or similar analytics platforms.
• Experience upselling or growing client accounts.
• Working knowledge of project management tools (e.g., ClickUp, Asana, etc.)

Benefits

• Fully remote across the U.S. & Canada, plus monthly WFH stipend and Summer Fridays
• Generous time off, including unlimited PTO (U.S.), competitive vacation (Canada), and parental/family leave options
• Comprehensive health benefits, mental health support, and company-paid disability & life coverage
• Employer retirement contributions (401(k) in the U.S., RRSP match in Canada)
• Quarterly performance reviews and career advancement opportunities