Responsibilities

• Supports and works closely with Account Executives, Senior Account Executives, and other client-facing staff to provide high-quality service to nonprofit Moore Media & Digital clients.
• Facilitates client and team communications through coordinating Moore Media & Digital program meetings (both internal and external), preparing and circulating agendas and meeting notes, and tracking action/follow-up items with the relevant parties to ensure completion in a timely manner.
• Assists with maintaining or coordinating the initial setup of the following components of a Moore Media & Digital campaign: data flow and feeds, digital integration and support, call center management, fulfillment, program integration, and downstream communication/lapsed reactivation strategies.
• Contributes to the oversight of Moore Media & Digital client call center activities, which may include call monitoring, helping to develop call center training materials, calibration calls with call center and client participation, and drafting call center memos and recommendations for Moore Media & Digital inbound clients.
• Reviews and provides QC assistance all program performance metrics including regular KPI reports, retention reports and analyses, benchmark analyses, ongoing testing to optimize results, and Google Analytics traffic and conversion reports.
• Tracks budgets and invoicing to ensure accuracy and timely billing.
• Performs other duties as required.

Requirements

• Bachelor's Degree in marketing, business or communications focus preferred.
• 3-5 years of project management experience.
• Excellent project management skills.
• Ability to manage multiple complex projects with multiple stakeholders.
• Resourceful self-starter who can take initiative and drive projects forward, with solid follow-through skills.
• Comfort working with data.
• Ability to adapt to changing priorities.
• Experience working in or demonstrated personal commitment to the nonprofit industry.
• Proficiency with Microsoft Word, PowerPoint, and Excel.
• Experience with Constituent Relationship Management (CRM) systems like Luminate

Preferred

• Experience with Constituent Relationship Management (CRM) systems like Luminate Online, EveryAction, Salsa, etc. a plus.
• Google Analytics experience a plus.
• Familiarity with direct response fundraising strategy and tactics a plus.

Benefits

• comprehensive healthcare
• paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.