Drive end-to-end client print projects, owning briefs, specs, budgets, and supplier coordination.

• Must-have: Strong account management experience in contracted environments with SLAs and KPIs.
• End-to-end project ownership from briefs to delivery with budget and profitability oversight.
• Client-facing collaboration across internal teams and suppliers to meet client requirements.

Responsibilities

• Provide technical input and advice on print projects as required.
• Take client briefs, gather full specifications, confirm deadlines, and manage projects end-to-end.
• Recommend innovative solutions and alternative production options.
• Create detailed specifications for internal teams and external suppliers.
• Brief suppliers clearly to ensure accurate delivery of client requirements.
• Deliver consistently high levels of customer service and communication.
• Monitor all projects to ensure they meet specifications, budgets, timelines, and SLAs.
• Record activity accurately using designated company systems and tools.
• Collaborate with internal departments and maintain strong knowledge of HH Global services.
• Support team tasks including presentations, reporting, account admin, and procedural updates.

Requirements

• Strong account management experience in contracted environments with strict SLAs and KPIs.
• Proven client-facing experience, confident in managing stakeholder relationships.
• Skilled in advising on retail fixtures and print/digital campaign solutions, including POS concepts.
• Experienced in troubleshooting project issues and implementing preventative solutions.
• Leadership or team management experience is desirable.
• Commercially astute with strong numeracy and business understanding.
• Able to manage multiple projects simultaneously with excellent prioritization.
• Strong time-management skills and the ability to stay calm and professional under pressure.
• Project-management mindset with a process-driven approach and focus on business development.
• Confident, approachable, and capable of contributing advice in meetings.

Preferred

• Leadership or team management experience is desirable.
• Knowledge of Microsoft Office and Google Apps preferred.

Benefits

• Healthcare, Dental, Vision Insurance.
• Short-term and long-term disability coverage.
• 401k with discretionary company match.
• 16 days of PTO with 9 company holidays + 3 floating holidays.