Responsibilities

• Own the strategy for each of your assigned client accounts—understanding their goals, industries, and growth opportunities.
• Lead client onboarding, strategy sessions, and regular check-in calls with confidence and clarity.
• Develop and present monthly or quarterly growth strategies, ensuring clients understand the “why” behind every initiative.
• Serve as the primary point of contact for clients, building trusted, long-term relationships.
• Identify upsell and expansion opportunities that genuinely serve client goals.
• Translate client strategy into clear, prioritized deliverables for the specialist team (SEO, content, advertising, web, etc.).
• Manage project timelines, task assignments, and deadlines—keeping every moving part on track.
• Lead internal team meetings and touchpoints to ensure alignment and momentum across accounts.
• Review and quality-check specialist deliverables before they reach the client.
• Proactively resolve bottlenecks and communicate changes in scope or priority to all stakeholders.
• Monitor account performance across marketing channels and translate data into actionable insights.
• Prepare and deliver clear, client-friendly performance reports that tie results back to business goals.
• Hold specialists accountable to KPIs and coach toward continuous improvement.
• Stay current on industry trends and proactively bring new ideas and strategies to client accounts.
• Partner with leadership to refine processes, improve client outcomes, and scale team operations.
• Contribute to a positive, solutions-oriented team culture.
• Provide feedback that helps specialists grow and produce their best work.

Requirements

• 2+ years of experience in account management, project management, or a client-facing marketing role.
• Strong understanding of digital marketing - you don’t need to be a specialist in everything, but you need to know enough to lead strategy and guide specialists effectively.
• Exceptional organizational skills with a proven ability to manage multiple accounts and deadlines simultaneously.
• Clear, confident communicator - both in writing and in client-facing conversations.
• Natural problem-solver who stays calm under pressure and finds a way forward.
• Experience working with or managing cross-functional teams.
• Familiarity with project management tools (Monday.com, Asana, ClickUp, or similar).
• A genuine interest in helping clients grow their businesses, not just checking boxes.

Preferred

• Agency experience—you know what it’s like to juggle multiple clients at once.
• Hands-on experience with SEO, paid advertising, content marketing, or web strategy.
• Experience using CRM platforms (HighLevel, HubSpot, Salesforce, or similar).
• A track record of retaining and growing client accounts.