Responsibilities

• Lead and project manage multiple campaigns at any given time while effectively communicating with and managing stakeholders.
• Adhere to a consistent cadence of work to ensure effective project management, communication, and flexibility for changing campaign requirements and targets.
• Work with other departments to manage campaigns through onboarding and offboarding, training, adherence to compliance requirements, and distribution/education of processes and expectations.
• Analyze data to create reporting and metrics to derive actionable items to positively impact your campaign(s).
• Anticipate data needs based off campaign contracts details.
• Seek ways to improve processes, data, reporting, campaign performance, and field experience to optimize quality of service.
• Create documentation of campaign processes, procedures, and guidelines.
• Prevent and quickly resolve any issues for your campaign by working cross functionally with the appropriate internal departments (Finance, Business Intelligence, Business Development, IT, Marketing, Legal, National Account Management, Onboarding/Compliance) and external teams (Client, Sales Offices, Vendors, etc.).
• Provide timely and accurate information or feedback to all requests, questions or concerns from sales offices, clients or internal departments or team members.
• Demonstrate consistent critical and strategic thinking skills on all program aspects to prevent issues and optimize the campaign and client experience.
• Other duties as assigned or are necessary that support the overall business needs.

Requirements

• Bachelor’s degree preferred with studies in Business, Marketing, Management, or other related field (preferred).
• 3 – 5 years of account management or project management work experience.
• Demonstrated proficiency in Excel (i.e. Pivot Tables, VLOOKUPS, etc.)
• Strong communication and analytical skills. Able to communicate analytical and campaign information in an organized, clear conscience and effective manner to the correct audience.
• Ability to handle critical situations in a calm and effective manner.
• Self-starter, proactive, and solution oriented.
• Seek out solutions to problems through research and ingenuity.
• High level of initiative and demonstrated ability to work well in a team environment.
• Effective time management including ability to multi-task, organize and prioritize.
• Strong attention to detail and accuracy.
• May require flexible working hours, as needed, to include nights, weekends, and/or holidays.
• This position follows a hybrid schedule and requires the ability to reliably commute to our downtown Chicago office.

Benefits

• Discretionary Annual Bonus
• Competitive Paid Time Off (PTO) Policy + Sick Days
• Health, Dental & Vision Insurance
• 401(k) Matching
• Disability + Accident Coverage
• Company-Paid Life Insurance
• Commuter Benefits
• Learning Reimbursement Opportunities
• Employee Assistance Program (EAP)
• Telemedicine Services
• Charitable Donation Matching
• Identity Theft Protection Services