Responsibilities

• Lead Client Relationships: Serve as the primary point of contact, building trust through clear communication, strategic insight, and reliable follow-through.
• Strategic Conversations: Guide discussions to align marketing efforts with client objectives, addressing challenges and identifying growth opportunities.
• Oversee Project Execution: Own projects from scoping and timelines to approvals and final delivery, ensuring all work meets quality standards and stays on schedule.
• Collaborate Across Teams: Partner with internal teams to align priorities, advocate for the client’s vision, and maintain momentum on all initiatives.
• Facilitate Feedback & Updates: Lead meetings, manage client communications, and streamline feedback loops to keep projects moving and stakeholders informed.
• Champion the Client’s Vision: Advocate for the client’s goals internally, ensuring their vision and brand are consistently represented across all deliverables.
• Collaborate on Roadmaps: Work with clients and internal teams to develop long-term strategic plans and actionable roadmaps that align with their business growth objectives.
• Communicate Marketing Value: Use your knowledge of paid ads, email marketing, SEO/SEM, organic social, and analytics to articulate strategies and highlight performance outcomes.
• Drive Growth: Proactively identify opportunities for account growth and collaborate on proposals, scopes, and agreements to expand client success.

Requirements

• Agency Experience: 3+ years of experience in account management or strategy roles at a creative, branding, or marketing agency. Candidates without agency experience will not be considered.
• Marketing Expertise: Solid understanding of marketing channels like paid ads, email, SEO, social, and analytics—and how they drive business results.
• Strong Communicator: Skilled at leading client conversations, presenting work, and managing expectations with clarity and professionalism.
• Problem Solver: Adept at identifying and addressing challenges with tact and professionalism while seizing opportunities for account growth.
• Organized & Detail-Oriented: Capable of managing multiple client relationships and projects simultaneously, balancing competing priorities without losing sight of big-picture objectives.
• Collaborative Leader: Comfortable working cross-functionally with internal teams, facilitating collaboration, and aligning diverse perspectives to deliver results.
• Adaptable & Curious: Passionate about staying current on industry trends, tools, and best practices, bringing new ideas and innovations to clients and the team.
• Client-Focused: Thrives on building strong client relationships and delivering impactful, results-driven marketing strategies.
• New England-Based: Must be located in New England, with the ability to occasionally meet in person with clients or team members.

Benefits

• Competitive Salary.
• Profit Sharing. Our success is your success.
• Retirement. Savings plan with a 4% company match.
• Premium Insurance. Premium health, dental, vision, and life insurance with generous coverage for our US-based team members.
• Optional HSA. An optional health savings account (HSA) for employees to set aside money on a pre-tax basis for medical expenses.
• Home Office Setup. Get a laptop + 50% reimbursement for home office equipment.
• Paid & Flexible Holidays. 12 paid holidays throughout the year, including three flexible holidays.
• Paid Time Off. Minimum three weeks of paid time off per year.
• Paid Leaves. Paid parental, medical, bereavement, and other types of leave.
• Flexible & Summer Fridays. Half-day Fridays throughout the summer, and a get-it-done-and-go mindset year-round.