Responsibilities

• Support the development and execution of advocacy and patient engagement strategies aligned to brand, policy, access, and disease-area objectives.
• Contribute to authentic, ethical and compliant engagement with patient advocacy organizations, coalitions and community leaders.
• Help design and deliver patient-centric programs, including education, awareness, policy engagement, advisory boards, summits, co-creation sessions, and community-based initiatives.
• Support stakeholder mapping, engagement prioritization and long-term relationship-building approaches, particularly within the US advocacy ecosystem.
• Apply a strong understanding of patient and advocacy dynamics to develop clear recommendations, materials and client-facing outputs.
• Provide exceptional client service and account management support across multiple client accounts and workstreams.
• Act as a trusted day-to-day client contact for planned activities, ad hoc requests, project updates and delivery of materials.
• Run client calls and meetings independently when appropriate, including preparing agendas, capturing clear contact reports and driving follow-up actions.
• Gather, interpret and address client feedback across deliverables, escalating risks or sensitivities as needed.
• Communicate project updates, scopes, recommendations and next steps clearly to clients and internal teams.

Requirements

• Typically 2+ years’ experience in healthcare communications, advocacy, public affairs, patient engagement, client service or a related agency environment.
• Experience working with, or supporting programs involving, patient advocacy organizations, patient communities, NGOs, coalitions or healthcare stakeholders; US advocacy experience strongly preferred.
• Strong understanding of healthcare client service and the ability to manage multiple workstreams, materials and deadlines with close attention to detail.
• Track record of following through on client requests and delivering high-quality work on schedule and on budget.
• Independent thinker who is confident taking ownership of assets and material development, while thriving as a collaborative team player.
• Strong written and oral communication skills, including formal and informal presentations and confident participation in client-facing conversations.
• Ability to draft clear project scopes, client and vendor contracts, presentations, briefs, communications materials and recommendations.
• Strong working knowledge of Microsoft Office tools, especially PowerPoint, Word and Excel.
• Comfortable conducting research, monitoring relevant media or landscape developments, and contributing to insight-led client recommendations with limited supervision.
• Ability to mentor junior staff, delegate appropriately and help drive work forward against project deadlines.

Benefits

• Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vision plans, and support in saving for the future.
• Mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.
• Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.
• Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.
• We’ve put together a benefits program designed to give you the support you and your family need at every stage of life.