Responsibilities

• Serve as the primary day-to-day point of contact for assigned creators
• Build strong, long-term relationships through proactive communication and problem-solving
• Coordinate across internal teams including Media Buying, Finance, Operations, and Partnerships
• Manage creator requests related to campaign execution, reporting, payments, product selection, timelines, and troubleshooting
• Ensure smooth onboarding handoff from Talent Managers into long-term account management
• Assist creators with payout tracking, settlement timelines, invoicing coordination, and reporting clarification
• Help monitor performance pacing and communicate key business updates clearly and professionally
• Work with internal teams to deliver performance insights and operational recommendations to creators
• Identify opportunities to deepen creator partnerships and improve retention
• Help creators maximize performance through operational excellence and strategic coordination

Requirements

• 1–3+ years of experience in Account Management, Creator Partnerships, Influencer Marketing, Customer Success, or Operations
• Strong communication and relationship-management skills
• Highly organized with strong attention to detail and follow-through
• Comfortable managing multiple creator accounts simultaneously in a fast-paced environment
• Ability to coordinate cross-functional stakeholders and solve problems proactively
• Familiarity with creator economy, affiliate marketing, Amazon ecosystem, or influencer operations is highly preferred
• Experience working with agencies, creators, or media-buying teams is a strong plus
• Entrepreneurial mindset with the ability to operate independently in a high-growth environment