Responsibilities

• Serve as a primary day-to-day contact for clients, building trust through clear, proactive communication
• Lead client calls, status updates, and follow-ups with confidence and precision
• Translate client goals into actionable plans, briefs, and deliverables
• Manage expectations, timelines, and feedback loops
• Own projects from kickoff through delivery: scope, timelines, resources, & outputs
• Manage multiple concurrent projects with shifting priorities and tight deadlines
• Build and maintain detailed project plans, trackers, and workflows
• Ensure all deliverables are on time, on brief, and meet quality standards
• Traffic creative and campaign assets across internal teams (strategy, creative, media, development)
• Coordinate reviews, revisions, and approvals efficiently

Requirements

• 4–8+ years of experience in an agency or fast-paced marketing environment
• Proven ability to manage complex projects and client relationships simultaneously
• Strong experience with project management platforms (e.g., Monday.com, Asana, Smartsheet, Jira)
• Working knowledge of CRM systems (e.g., Salesforce, HubSpot, or similar)
• Solid understanding of marketing, creative production, and (ideally) media workflows
• Exceptional writing and communication skills—clear, concise, and professional

Preferred

• Experience working on integrated campaigns (digital, social, web, content, media)
• Familiarity with analytics platforms (e.g., GA4, media dashboards)
• Experience in regulated or complex industries (e.g., energy, public sector, healthcare)