Responsibilities

• Serving as the primary relationship manager for senior client stakeholders, providing strategic guidance, proactive communication, and ensuring the successful execution of marketing campaigns.
• Leading the development of marketing strategies and plans, aligning them with client business objectives using data-driven insights and market expertise to drive growth.
• Developing creative briefs and direct creative groups in producing marketing materials that meet client goals and expectations.
• Provide executional support to the account team by mentoring the current staff or acting as a backup to managing the day-to-day deliverables.
• Review results to determine the recommended marketing plans for continued optimization.
• Leading client meetings, creative reviews, results read-outs and QBRs.
• Managing the financial health of accounts by overseeing budgets, forecasting, and ensuring accounts remain in good standing per the agreed upon billing terms.
• Identifying opportunities for organic growth by recommending new programs and services, while proactively addressing client needs with innovative marketing solutions.
• Fostering the professional development of team members through mentoring, performance feedback, and providing clear career growth paths.
• Participating in the recruitment and evaluation of new talent, contributing to the hiring process by reviewing resumes, conducting interviews, and providing feedback.

Requirements

• Bachelor's degree in Marketing, Business, Communications, or a related field (or equivalent experience).
• 7+ years of account management experience within a direct mail, print, marketing services, or advertising agency.
• Strong knowledge of: Direct mail production, Commercial printing, USPS regulations and postal optimization, Variable data printing (VDP) and Data-driven marketing
• Experience managing large enterprise accounts.
• Strong financial acumen, including budgeting and pricing.
• Travel to meet with clients in person as needed.
• Excellent presentation and communication skills.
• Ability to manage multiple high-priority projects simultaneously.

Benefits

• Wilen offers a variety of benefits to eligible employees, including health insurance coverage (Medical, Dental, Vision), paid holiday, paid time off (PTO), 401(k), and many others.