Account Director

New York City, NY (Hybrid)

Salary Not AvailableSenior Level8+ years expFull time

Posted 2 weeks ago

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Job Summary

Own senior client leadership with cross-disciplinary delivery, turning relationships into growth opportunities and managing risk across strategy, scope, and team performance.

Client Leadership: Own the senior relationship and navigate complex brand orgs to align stakeholders.
Growth & Delivery: Spot expansion opportunities, write scopes, and convert good work into bigger engagements.
Delivery & Risk: Lead planning, set expectations, and mitigate delivery and relationship risks with discipline leads.

Job Description

Responsibilities

Lead the relationship. Be the senior, trusted point of contact for clients, the person they call first, and the one who can navigate a complex brand organization with credibility.
Drive growth. Treat every account as a business to grow, not just maintain. Spot opportunities for expansion, shape the pitch, write and own the scopes and convert good work into bigger work.
Support the day-to-day. Lead large scale status, yearly planning, and the hard conversations with clarity. Translate client requests into clear direction for the team and make the calls that keep work moving.
Manage risk and the team. Anticipate delivery and relationship risks and resolve them early, in partnership with discipline leads. Help direct and develop the account team around you.

Requirements

8-10 years in account management, client leadership, or integrated digital delivery at an agency or in-house creative/marketing org, with a track record of leading large, multi-disciplinary brand accounts.
You understand how websites get built and optimized and how performance marketing works. You don't need to execute either, but you can hold an informed conversation with both a developer and a media strategist, and you know when a client request needs further development.
Genuine project-management chops — timelines, dependencies, approvals, resourcing — used in service of the work, not as your primary job.
A growth and business-development instinct: you see the next opportunity, you can scope and price it, and you can sell it.
Excellent client communication and presentation skills, with the comfort and credibility to lead senior stakeholders.
Comfort with ambiguity and a fast pace, and the judgment to make good calls without waiting to be told.
A builder's attitude. Entrepreneurial, self-directed, and the kind of person who makes the team better.

Preferred

Experience with global CPG, or consumer electronics brands, and with the procurement and agency-of-record dynamics that come with them.
Hands-on familiarity with web development, CRO programs, and platforms across the analytics and ad-tech stack.
Experience standing up or scaling an account, a new market, or a new way of working.

Benefits

Benefits include medical, dental, 401(k) match, and unlimited vacation.

thelab

thelab is a performance-driven agency that helps leading brands evolve to win. Our collective of designers, writers, technologists, strategists, creators & big thinkers collaborate with our clients & agency partners to deliver work that connects. We provide a tailored approach that works across our key areas of expertise to provide the best combination of services and support for every project. INSIGHTS: We ground our work in the needs, expectations, and goals of our clients’ customers at every stage.- Consumer Segmentation- Journey Mapping- Quantitative & Qualitative Research- Target Profiling & Personas- User Testing & Heat Mapping- SEO & SEM- Social Media StrategyCREATIVE: We’re experts at engaging audiences through captivating visuals, compelling storytelling, and innovative design. - Accessibility Compliance - Competitive and Performance Audits - Big Swing Concepting- Brand Development- Content Strategy & Creation- Creative Strategy & Direction- Design Systems- E-commerce- Paid & Owned Social- Performance Creative Programs- Messaging Strategy & Copywriting- Motion & Editing- UI/UX DesignTECHNOLOGY: We build platforms, databases, and experiences that surprise, delight, and connect customers more deeply with brands they care about. - Analytics Configuration - AI-powered Feature Development- CMS Implementation- Full Stack Engineering- Full Scale Re-Platforms- Front/Back End Development- Manual & Automated Development- Responsive DevelopmentFind us in New York City, Los Angeles, Istanbul, & Sydney—let’s chat.

Founded in 2002

Brooklyn, New York, USA

150 employees (55 in marketing)

www.thelab.co