Responsibilities

• Manage client relationships, expectations, and deliverables day to day, ensuring client satisfaction, accountability, and successful project outcomes.
• Learn and apply the full breadth of agency offerings to bring value to the client, serving as an invaluable partner to senior leadership on senior-level client relationships.
• Review creative work to ensure it is on-strategy and meets client expectations, offering clear, constructive recommendations to the team.
• Stay ahead of competitive trends, industry shifts, and client research to deliver forward-thinking points of view to clients.
• Monitor monthly and quarterly financials, forecasts, and budgets, partnering with senior account leads to help the team achieve financial targets and milestones.
• Foster strong collaboration, communication, and interpersonal connection within the team and across departments.
• Contribute to new business efforts, including attending and participating in pitches.
• Proactively grow and retain talent at the agency by managing and mentoring team members.

Requirements

• 8+ years of experience in advertising, with HCP advertising and digital marketing experience preferred.
• Experienced presenter, able to command a room with both small and large groups.
• Excellent verbal and written communication skills, with experience developing and delivering strategic and tactical plans.
• Strong client engagement skills, including proactive communication, meeting management, presentation development and delivery, and responsiveness to questions and issues.
• Solid financial management skills, including experience with project budgets, financial reporting (weekly, monthly, quarterly), and annual SOWs.
• Ability to collaborate effectively across disciplines and departments.