Responsibilities

• Client Relationship Management- Build and maintain strong partnerships with assigned clients by delivering exceptional account service, and strategic guidance to align their needs and expectations with Nahan deliverables and performance.
• Strategic Leadership- Provide thought leadership to help clients achieve their marketing and business goals that will improve their return on marketing investment (ROMI).
• Project Oversight- Ensure all Nahan services and deliverables are executed on strategy, on time, within budget.
• Business Acumen- Gain deep insight into clients’ business and marketing needs, interpreting and leading discussions to align Nahan’s solutions effectively.
• Negotiation and Collaboration- Work closely with sales, strategists, and account services leadership to communicate Nahan’s value proposition, by persuasively presenting ideas, strategies, and creativity while negotiating pricing and finalizing contracts.
• Manage (or oversee) all agendas, meetings and notes related to assigned clients.
• Creative Strategy & Execution- Develop detailed creative briefs that provide strategic directions to the creative team based on client needs. Manage the creative routing process ensuring clear feedback and timely approvals between the client and Nahan’s creative team.
• Campaign & Project Management – Oversee end-to-end campaign timelines, from contract execution to production mailing, coordinating across services such as creative, analytics and media to meet deadlines.
• Financial Oversight- Manage labor estimates, client forecasting, and invoicing, with a focus on improving account-level profitability.
• Contract & Compliance Management- Review, route and provide feedback on MSAs, NDAs, and other contract documents to ensure accuracy and alignment with business objectives.
• Scope & Pricing Documentation- Draft and communication statements of work (SOWs) outlining project scope and pricing for client deliverables.
• Market & Competitive Research – Conduct industry competitive reviews using Nahan research tools to identify trends and opportunities.
• Sales & Marketing Support- Collaborate with Marketing and Sales teams on RFP responses, sales materials, and sample pack distribution to support business growth.
• Production Coordination- Attend handoff meetings between creative and production teams to ensure seamless execution.
• Client Relationship Management- Keep leadership informed of any client concerns or potential risks to the client-Nahan relationship, proactively addressing any issues.
• Perform other duties as assigned by supervisor.

Requirements

• Bachelor’s degree in marketing or related field
• 10+ years of experience in marketing, direct mail and/or commercial printing industry
• 5-7 years of client services/account management experience in a direct marketing agency
• Experience managing large, complex, multi-million-dollar direct mail accounts
• Proven ability with financial management, to manage large, complex multi-million-dollar direct mail accounts, ideally incorporating strategy, analytics, creative, digital, and media components
• Strong understanding of the creative development process, including accurate client intake and effective communication with internal teams
• Ability to analyze challenges and develop effective solutions in a fast-paced environment
• Self-Motivated with strong prioritization and multitasking skills, able to operate independently in an entrepreneurial setting
• Exceptional verbal, written and interpersonal communication skills
• Strong technical proficiency in Microsoft Office Suites, ability to work with Salesforce, HubSpot, eCRM, or similar CRM systems
• Adaptable and flexible in ambiguous work environments, responsive to business priorities
• Ability to Travel up to 25% as needed
• Proficient/Fluid
• Education and Experience (implicit)

Benefits

• Medical
• Dental
• Vision
• 100% Employer Paid Life Insurance
• 100% Employer Paid Short Term & Long-Term Disability Insurance
• Other Voluntary Employee Benefits i.e. (Accident & Critical Illness)
• 401K & Profit Sharing with Employer Match
• Vacation/Holiday
• Sick and Safe time (where applicable by state)