Own client leadership and cross-functional orchestration for large accounts, focusing on strategy, governance, and process efficiency across IAT and creative teams.

• Lead strategic client relationships (day to day & senior levels), positioning the team as a true business partner
• Navigate complex feedback loops and stakeholder management with confidence and diplomacy
• Drive alignment across clients, internal teams, and partner agencies within the integrated agency team (IAT)
• Build key relationships with internal discipline leads as well as lead, mentor, and support account team members across levels
• Foster a collaborative, solutions-oriented team culture
• Encourage strategic thinking, accountability, and strong client stewardship across the business
• Lead full Program team to sustain success and further drive efficiency and quality
• Collaborate with creative, strategy, and production teams to deliver integrated solutions
• Manage high-volume workflows across multiple concurrent projects and asset builds
• Drive efficiencies across timelines, briefing processes, feedback management, and resource allocation

• Monitor account health including scopes, utilization, burn management, SLAs, and delivery KPIs
• Identify operational risks early and proactively develop solutions
• Partner closely with project management to ensure teams are set up for success
• Contribute to financial forecasting and internal revenue management activities
• Work with an internal cross-functional team to ensure deliverables are produced on time, on budget, and to client’s specifications
• Lead creative process from briefing to execution across multiple client deliverables, including digital advertising/marketing programs.
• Partner with clients on creative briefs to communicate project requirements for strategy, creative, and copywriting teams.
• Create and update all project timelines, manage spreadsheets, creative folders and other shared documents across platforms.
• Manage all processes required to obtain a range of client approvals
• Maintain excellent written and verbal communication with all parties.

• Lead strategic client relationships (day to day & senior levels), positioning the team as a true business partner
• Navigate complex feedback loops and stakeholder management with confidence and diplomacy

• Watch for scope changes and health indicators to keep programs on track
• Ensure alignment with legal/compliance where required
• Develop strong client stewardship and measurable outcomes

• Lead creative process from briefing to execution across multiple client deliverables, including digital advertising/marketing programs.
• Partner with clients on creative briefs to communicate project requirements for strategy, creative, and copywriting teams.