Responsibilities

• Lead end‑to‑end operations for card manufacturing, direct mail production, procurement, and inventory management to ensure continuity, accuracy, and error‑free execution of all prospect and cardmember materials.
• Oversee supply and demand alignment for cards, paper, envelopes, and other inventory items to maintain uninterrupted production and supply continuity.
• Manage multi‑million‑dollar spend across Direct Mail and Supply Chain, including forecasting, accruals, invoice approvals, and spend tracking.
• Direct vendor management activities, including performance reviews, contract negotiations, SLA oversight, and issue escalation across a multi‑source supplier network.
• Ensure compliance with regulatory and audit requirements for card production, sensitive materials, and operational controls.
• Oversee production timelines, quality control, and vendor coordination to ensure all programs meet accuracy, delivery, and performance standards.
• Maintain and optimize postal discounts through USPS promotions and strategic mail delivery planning.
• Lead cross‑functional alignment with Compliance, Risk, Product, IT, and Marketing to ensure operational readiness for new initiatives and enterprise programs.
• Oversee the Traffic team responsible for routing, proofing, and managing creative and production workflows.
• Ensure all creative assets move through review, approval, and production processes on time and without errors.
• Manage multi‑source supply strategies to reduce operational risk and strengthen business continuity.
• Identify, assess, and resolve operational risks before they impact production, cardmember experience, or regulatory compliance.
• Partner with Product, Marketing, and Operations to forecast material needs for new product launches, reissues, and enterprise initiatives.
• Lead allocation management and prioritization during supply constraints, including vendor escalation and contingency planning.
• Provide executive‑level reporting on supply risk, vendor performance, operational stability, and budget performance.
• Maintain accurate documentation, SOPs, and process maps for all operational functions.

Requirements

• 7–10+ years of experience in Supply Chain, Direct Mail, Procurement, or Operations (financial services preferred).
• Proven experience managing teams and large vendor ecosystems.
• Strong analytical skills with the ability to manage complex budgets and forecasting models.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple high‑stakes priorities in a fast‑moving, highly regulated environment.
• Strong communication and relationship‑building skills across all levels of the organization.
• Experience with operational risk management and process optimization.