Sysco GB

Lead Generation Team Manager

Tamworth, Walsall, UK (On-site)

Salary Not AvailableSenior Level2+ years expFull time

Posted 4 months ago

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Job Summary

Own and develop a 12-person Lead Generation team, coaching, coordinating, and delivering against department strategy to lift revenue and customer experience.

Manage and grow up to 12 Lead Generation Executives, with coaching to maximize potential.
Align with Operations on strategic plans and cross-team projects that move revenue and customer outcomes.
Set and track KPIs across Sales, Care, and Account Management to drive engagement, cost control, and customer satisfaction.

Job Description

Responsibilities

Responsible for direct management and motivation of up to 12 Lead Generation Executives ensuring each individual is fully developed to their maximum potential.
Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business.
Support and identify opportunities to improve revenue and customer experience.
Energise team to fully participate in incentives and process improvements, ensuring they understand clear goals.
The role will be a mixture of coaching, advisory, co-ordinating and delivering.
To be successful post holder will be required to explain goals and objectives clearly and deliver important messages to teams.
KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Mgt) incorporating sales, service, cost, employee engagement, customer satisfaction dimensions.

Requirements

Minimum 2 years’ experience at team manager or supervisor level, ideally in a contact centre environment managing a sales based team.
Results Orientated – Confident, self-motivated and positive attitude with strong commercial awareness
A customer centric approach to business in all dealing with customers, peers, staff and suppliers
Ability to proactively give feedback and act on feedback given – Champions a coaching culture
Computer literacy, confident user of Microsoft Office applications, excel, word, powerpoint etc
Excellent communication, influencing and negotiation skills, both written and verbal
Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment
Role model Brakes values at all times
An ability to build and maintain good working relationships at all levels
Leads, inspires and promotes confidence within a Team
Exceptional customer handling skills and experience with strong problem solving capabilities

Benefits

Huge discount on all sorts of lovely food and award-winning products
Generous holiday allowance, with option to purchase more
Recognition awards and Incentives
Pension
Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility

Marketing Team

Marketing Roles Posted (Last 30 Days)

Responsibilities

Responsible for direct management and motivation of up to 12 Lead Generation Executives ensuring each individual is fully developed to their maximum potential.
Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business.
Support and identify opportunities to improve revenue and customer experience.
Energise team to fully participate in incentives and process improvements, ensuring they understand clear goals.
The role will be a mixture of coaching, advisory, co-ordinating and delivering.
To be successful post holder will be required to explain goals and objectives clearly and deliver important messages to teams.
KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Mgt) incorporating sales, service, cost, employee engagement, customer satisfaction dimensions.

Requirements

Minimum 2 years’ experience at team manager or supervisor level, ideally in a contact centre environment managing a sales based team.
Results Orientated – Confident, self-motivated and positive attitude with strong commercial awareness
A customer centric approach to business in all dealing with customers, peers, staff and suppliers
Ability to proactively give feedback and act on feedback given – Champions a coaching culture
Computer literacy, confident user of Microsoft Office applications, excel, word, powerpoint etc
Excellent communication, influencing and negotiation skills, both written and verbal
Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment
Role model Brakes values at all times
An ability to build and maintain good working relationships at all levels
Leads, inspires and promotes confidence within a Team
Exceptional customer handling skills and experience with strong problem solving capabilities

Benefits

Huge discount on all sorts of lovely food and award-winning products
Generous holiday allowance, with option to purchase more
Recognition awards and Incentives
Pension
Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility