Social Media Manager - Agency Contract

Responsibilities

• Support the day-to-day management of our social and community channels, delivering proactive and reactive engagement.
• Manage internal asset requests to support our content and community activity.
• Help manage our influencer programme, including onboarding new members, sharing assets and maintaining day-to-day relationships and communications with creators.
• Support and engage our player communities across many social channels, working with our external partners on moderation, community support and activations including competitions, polls and user-generated content initiatives.
• Use social listening and performance data to support ongoing reporting and community insights, alongside helping with website updates and maintenance.

Requirements

• Proven experience in community management, social media or digital communications within the video games industry, with a strong understanding of platforms such as Discord and Steam.
• Excellent written communication and organisational skills, with experience engaging communities, managing multiple activities and building positive relationships with players and creators.
• Experience with social listening, reporting, influencer programmes and community activations, with the ability to use insights to support effective community engagement.
• A genuine passion for video games.

Preferred

• Experience supporting the launch of a major game title, DLC or other significant content release is a plus.