Social and Community Apprentice

Responsibilities

• Support the Social Media Manager in managing and engaging with online communities across social media platforms.
• Respond to comments, direct messages, mentions, tags, and other interactions in a timely, professional, and on-brand manner.
• Assist with monitoring and responding to Google and Glassdoor reviews to help maintain a positive brand presence.
• Contribute to relevant online discussions and conversations to support audience engagement and community growth.
• Support the delivery of a "top of mind" social media approach through consistent engagement and community interaction.
• Assist in ensuring the brand remains visible, relevant, and active within key audience, industry, and sector conversations.
• Support real-time social engagement during campaigns, events, launches, and other key business initiatives.
• Assist the Social Media Manager with the creation and boosting of social media posts where required.
• Monitor social channels for brand mentions, audience conversations, emerging trends, and sentiment.
• Identify recurring themes, opportunities, insights, and potential reputational risks.

Requirements

• This is an apprentice role, so no degree is necessary, however a strong interest in social media and marketing is preferred.
• A degree in a related field would be an advantage if possessed.

Preferred

• This is an apprentice role, so no degree is necessary, however a strong interest in social media and marketing is preferred.
• The ideal candidate will have a solid understanding of major social media platforms, including Instagram, TikTok, Facebook, X, YouTube, and LinkedIn.
• Familiarity with basic video editing software and Canva is desirable.
• Completion of GCSE-level education is required.
• A degree in a related field would be an advantage.

Benefits

• 25 days annual leave rising to 30
• 5% pension after probation
• State of the art offices
• Access to a range of benefits via My Benefits World
• Free eye care cover
• Life Assurance
• Cycle to Work Scheme
• EAP (Employee assistance programme)
• Quarterly Tes Socials
• Access to an extensive Learning and Development menu