Community Manager

Responsibilities

• Be at the heart of the communities you support and a constant, available presence for them. You are the face of the company within these spaces.
• Manage multiple communities at once, prioritising your time across platforms such as Discord, Reddit, social media, and community-run sites.
• Keep in regular contact with key figures in each community, even when there’s nothing to discuss, to show we’re available and ready to listen at all times.
• Understand how our products and platforms operate and effectively communicate our policies, values, and standards.
• Spread the enthusiasm for gaming, data, and modding. Engage positively with members of the community even when they do not.
• Liaise between the company and our communities, easing friction and helping to make things work better for everyone.
• Communicate relevant business news and changes to communities and key individuals.
• Report relevant news, trends, and sentiment from each community back to the wider business.
• Defuse high-tension situations and foster an environment of understanding.
• Support moderation efforts and help uphold community guidelines consistently across all spaces you manage.

Requirements

• Proven experience managing multiple communities or channels at the same time, with the ability to prioritise and context-switch without losing quality.
• A good understanding of PC gaming and the Steam platform. Familiarity with SteamDB or GTA V modding is a plus.
• Be a top-tier communicator with excellent writing and verbal communication skills.
• Proven experience in running large community spaces.
• Operate swiftly and effectively, with as little hand-holding as possible. You are a go-getter who can get things done.
• Comfortable working at pace with a heavy and varied workload, and motivated by it rather than overwhelmed.
• Bring a positive and effusive attitude to the role; no challenge is too great.
• Strong empathetic interpersonal skills, meeting people where they are.

Benefits

• We work a 4-day week of 32 hours, with no reduction in pay.
• An allowance of £25 each month to spend on video games.
• Employee Assistance Programme.
• Private BUPA healthcare for you and your family.
• A very flexible training budget.
• Regular social events throughout the year. Participation is optional!
• Diversity and Inclusion We celebrate diversity and want you to bring your whole self to work.