Responsibilities

• Community Ownership: You'll collaborate with one of our more experienced Community Managers until able to own the day-to-day growth and engagement of one of our thriving community brands, ensuring it remains a hub for connection and knowledge sharing.
• Community Development: Help scale our community strategy by crafting engaging initiatives, programs, and events that foster growth and loyalty. Utilise project management tools to streamline workflows.
• Compelling Event Curation: Curate and host a diverse calendar of member events and experiences, shaping their focus, format, and frequency to deliver exceptional engagement every time.
• Innovative Engagement Initiatives: Conceptualise and execute new member engagement initiatives, such as podcasts, webinar series, workshops, and discussion groups, all while managing these projects efficiently with tools like Asana.
• Relationship Cultivation: Foster strong relationships with community members to boost loyalty, deepen engagement, and enhance retention rates.
• Speaker and Ambassador Management: Source and secure dynamic speakers, ambassadors, and moderators, empowering them to lead community initiatives and events, with precise project management oversight.
• Content-Promotion Collaboration: Collaborate with cross-functional teams, including content, marketing, events, sales, and customer success, to strategically leverage our community for organisational goals, tracking progress using project management tools.
• Trend-spotting: Stay updated on community trends, bringing fresh insights and ideas to continually shape and enhance our community strategy, with efficient project management to keep initiatives on track.

Requirements

• You must be highly organised, capable of managing multiple projects with precision, and comfortable holding others accountable to deadlines.
• Strong communication skills are essential, as you'll collaborate closely with diverse stakeholders, rally colleagues around shared goals, and possess excellent written and verbal communication skills, including public speaking.
• You should be tech-savvy, quickly adapting to new apps and technologies. Creative problem-solving is a must, and you should proactively seek new ideas for outstanding community results.
• Passion for Creating Impactful Experiences: You should be excited by the challenge of creating events and experiences that members can't afford to miss.
• Ownership and Accountability: Comfortably manage your workload and inspire accountability in others.
• Adaptability and Speed: Embrace the dynamic nature of startups, welcoming last-minute challenges with a positive attitude. Quick learners who adapt to new tools and technologies are preferred.
• Project Management and Efficiency: Strong project management skills are a must, including the use of tools like Asana to streamline workflows. You should efficiently manage multiple projects and track progress, and experience in facilitating connections and moderating online community conversations is a plus.
• Community Management and Engagement: Experience building and growing B2B communities is desirable, along with a deep interest in facilitating connections and moderating conversations in a social online community.

Preferred

• Experience building and growing B2B communities.
• Experience moderating online community conversations.

Benefits

• Time off & flexibility
• 34 days’ paid holiday including UK Bank holidays and a day off on your birthday.
• Flexible working hours: our core hours are 10am–4:30pm, with the flexibility to structure your working day between 8am and 8pm around when you work best.
• Work from where works for you: choose to work remotely within the UK or hybrid from our London office. Our office is always open to the wider team whenever you fancy coming in.
• WFH Kit: a comprehensive tech setup, plus a dedicated WFH equipment budget.
• A well-stocked office: snacks, drinks and fresh fruit available in our London office.
• Health & wellbeing
• Private Medical and Dental Insurance with Bupa.
• Life Insurance: cover worth 4x your annual salary.
• On-demand therapy & coaching: company sponsored access to therapy and career coaching through Spill.