SEO Team Lead

Responsibilities

• Articulating value: setting the right targets with clients, and making sure the team hits them and can show that it has. That means agreeing KPIs that fit what a client can spend and what the market allows, building the plan to get there, and running a team that measures the right things, reports them clearly and can explain to a founder or a marketing director exactly what our work has done for their business.
• Grow the channel. More clients, more work per client, and pitches won from new business (you’d be leading the SEO part of client pitches, and setting revenue/lead forecasts).
• Hire, develop and manage people. Coach your team, deal with any underperformance swiftly, and decide when to make the next full time hire.
• Keep the service current. Search is changing faster than it has in years. We want someone with views on how AI answers are reshaping the customer journey, and who can get SEO, content and digital PR working as one unit to earn visibility in ChatGPT, Google AI Overviews and whatever comes next.
• Be the escalation point when a client or a campaign is off track, and lead the high priority QSRs where the commercial story gets told (what has the client spent and what have the results been).
• Work with Paid Media, Social, Content, Digital PR and Client Services to ensure a clients gets joined up cross channel thinking.
• How billable you are will vary. Some weeks you'll be mostly in client work and pitches, some weeks mostly running the team. Our Team Leads often swing how billable they are depending on what's needed in order to grow the team. The measure is whether the team's revenue and margin are growing.

Requirements

• You've managed a team of SEO specialists in an agency and been judged on client outcomes (leads, revenue, profit), not just rankings and traffic.
• You've probably been at an agency of 20 to 100 people, with SEO, content, digital PR, paid media and social on the services list.
• You've grown an agency’s client list and revenue, not just maintained it.
• You've hired, developed and, [and], managed underperformance.
• You're comfortable in commercial conversations: with a founder asking why the spend is worth it, and with an agency colleague asking what margin we're making.
• You've worked in at least one of ecommerce, B2B lead generation, beauty and wellbeing, or financial services.

Benefits

• 36 days off a year (25 holiday, bank holidays and Christmas closure)
• Private healthcare
• Perkbox
• One day a week in the Cardiff office if you’re local; quarterly visits if you’re not