Head of SEO & AEO (Up to £85K DOE, Remote OK)

Responsibilities

• Improve the delivery methodology. Identify better ways for us to find, diagnose and act on SEO/AEO performance opportunities that help clients win. Turn successful changes into playbooks and workflows that don’t rely on heroics.
• Set and maintain delivery standards. Improve how we structure deliverables, run QA, communicate with clients and collaborate as a team so clients receive a world-class experience and we maintain a culture of excellence.
• Coach and train the team weekly. Use structured work, call and communication reviews to give feedback, practise improvements and check that subsequent client work meets the standard.
• Manage performance and development. Run structured fortnightly 1:1s, quarterly reviews, and maintain individual development plans so team members are progressing in their careers and feel incentivised.
• Own NRR and client health. Report on retention, expansion and account health; spot risks early and work with strategists on save plans for red accounts.
• Build the talent bench and hire well. Build a pipeline of capable analysts and strategists for future capacity needs. Run structured assessments and interviews to evaluate ability and help close candidates.
• Build effective onboarding. Build and improve an onboarding curriculum so analysts and strategists reach our delivery standards faster.
• Sponsor product and workflow improvements. Work with product and engineering to build new tools and workflows that make your team more effective and gives clients unfair advantages.

Requirements

• Experience formally managing SEOs with evidence of improved performance, candid feedback and difficult people decisions.
• Strong practical SEO judgement across content, technical and off-page work.
• Evidence that your SEO decisions improved client business outcomes.
• Evidence of prioritising across client accounts or equivalent stakeholder portfolios when performance, retention risk and delivery capacity compete.
• Ability to define requirements and acceptance criteria for delivery improvements, and validate solutions with product or engineering.
• Excellent written and verbal English and availability for a working day that overlaps meaningfully with GMT.

Benefits

• Compensation: Up to £85K (or EUR/USD equivalent), DOE
• Fully remote: work from where you do your best work, with meaningful overlap with GMT.
• Progression : A clear path towards head of client delivery.
• Flexibility : You can have flexible working hours with the expectation of 40 hours of meaningful work per week.
• Paid leave
• Real autonomy: you will have a voice, be trusted to do your work and make improvements to our systems.
• A small, senior team: work directly with experienced operators, with direct feedback and quick decisions.
• Annual company off-site : We get together once a year at a nice destination to relax, reset and plan.