Account Manager

Responsibilities

• As an Account Manager, you'll be the main point of contact for your own portfolio of clients across a range of industries.
• You'll run the relationship day to day, brief work into our Paid Media, SEO and Content specialists, and make sure everything lands on time, in scope and with real insight behind it.
• You won't just pass messages between teams. You'll be the person who understands each client's business, spots where they could grow next, and keeps them with us for the long haul.
• Running client meetings, monthly reporting and regular account reviews, turning the data into insight clients can act on
• Briefing work into our Paid, SEO and Content teams, and keeping projects and deadlines on track
• Being the first person your clients call, and handling their requests and questions quickly and clearly
• Spotting upsell and cross-sell opportunities, and working with the delivery teams to bring them to life
• Building your knowledge across all our services, so your recommendations carry real weight
• Keeping everything organised in our systems, from time tracking to the CRM

Requirements

• Experience managing client accounts in a digital marketing agency, or a similar client-facing role
• Confidence running meetings and building strong, lasting client relationships
• Excellent organisation and project management – you can keep plenty of plates spinning without dropping any
• A working knowledge of digital marketing (paid media, SEO, content) and an appetite to learn more
• The ability to explain complex things simply – making marketing human
• Initiative, good judgement and a proactive approach to solving problems