Responsibilities

• Manage email and salesforce queries and triage to the right contact to resolve.
• Raise invoices using the manual invoicing tool for monthly activity.
• Track invoicing payments with finance and escalate to supplier /seller and partnership manager when overdue.
• Set up Media accounts for new merchants and suppliers
• Manage wallet top up process and communicate with sellers/suppliers/KAMs and Partnership managers
• Track wallet spend and summarise data to partnership managers and KAMs
• Own CoreIQ onboarding and user setup
• Sponsored product approvals in ad tech system
• Create and share useful information to share with suppliers/sellers to support campaign optimisations and encourage spend thoroughly monthly top tips newsletter.
• Daily activity reporting (manual spreadsheet fulfilment)

Requirements

• Strong written and verbal communication skills.
• Previous experience of using CRM tools ideally Salesforce
• Strong attention to detail & organisation skills.
• Very proficient in using Microsoft office specifically Excel.
• Experience of using mass communication tools such as mail merge

Benefits

• access to networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business
• award-winning pension scheme
• bonus
• ShareSave options
• 6.6 weeks holiday
• payroll giving
• Employee Assistance Programme
• shopping discounts
• colleague wellbeing benefits
• and lots more