Online Community Manager

Responsibilities

• Online Community Manager to manage and develop Kidney Care UK's online community, building relationships and encouraging participation.
• This is a patient facing role, providing information, advice and support as well as using insights to help shape the work of the charity and the support we offer.
• Create engaging content, moderate conversation and ensure an inclusive, safe and inclusive environment for community members.
• Work collaboratively with the wider Marketing and Communication team in order to develop the community to reach wider audiences, and lead on the recruitment of volunteer moderators.
• The role offers a real opportunity to make your mark and develop this vital resource to our kidney community.

Requirements

• Experience in online community management, online customer service or online engagement roles.
• You must be comfortable working independently while following established guidelines and tone of voice.
• You must be highly organised with excellent written communication skills and you must be able to apply sound judgement when handling senstive or emotional interactions.
• This is a part time role, working 14 hours per week.
• It is expected that 7 of these hours are worked over one day, with the remaining worked flexibly over the rest of the week.
• There will be an expectation of regular attendance at our office in Alton, the nature of which will be agreed with the successful candidate.

Preferred

• Ideally you will have experience in working with, or managing a small team of volunteers.

Benefits

• Flexi-time – we are flexible about start and finish times, and flexible about your location, but the Fundraising team are typically in the office 2 days per week in Alton, Hampshire.
• Annual and Christmas leave – we offer 25 days annual leave for full-time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into our generous salary sacrifice pension scheme with employer contributions of 8%.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme
• Learning and development – you’ll be able to access the full benefits of our membership of Third Sector and Charity Comms.