Membership & Community Growth Manager

Responsibilities

• Manage membership enquiries, give tours and presentations, follow up promptly and help prospective members decide whether Barnsgrove is right for them.
• Proactively generate new interest through networking, referrals, outreach and partnerships with organisations and teams across the social, work, health and wellbeing sectors.
• Work closely with the marketing team to follow up campaign leads, including leads generated through Meta, and improve conversion from marketing activity to membership.
• Support new members through onboarding and a warm welcome, and lead renewal and off-boarding conversations with care.
• Track enquiries, tours, conversions and sign-ups, sharing insights with the senior team to identify what is working and where we can improve.
• Be a visible, approachable presence across the Clubhouse, getting to know members and understanding how they use the space.
• Build connections between members and encourage participation, helping people get the most from their membership and feel part of the community.
• Gather member feedback and use it to identify opportunities to improve the experience, strengthen retention and encourage referrals.
• Handle member concerns and complaints fairly, promptly and with good judgement. Events,
• Work with the Founder and team to plan, promote and deliver events and activities that bring members together, strengthen the community and welcome prospective members.

Requirements

• Experience in sales, membership, business development, community management, hospitality or a similar people-facing role.
• A warm, confident communicator who builds rapport quickly and can encourage someone to join without being pushy.
• Initiative and a genuine appetite for generating opportunities rather than waiting for them.
• Good judgement, discretion and calm under pressure, particularly when handling sensitive conversations and complaints.
• Strong organisational skills and the ability to manage several priorities at once.
• Good written communication and presentation skills.
• An adaptable, practical approach and a willingness to get involved wherever the Clubhouse needs you.
• A collaborative approach and an understanding that working in a small team means sharing responsibility and supporting colleagues.
• Willingness to work some evenings and weekends around events, within a 40-hour working week.

Preferred

• Experience in a members’ club, co-working space, hospitality or events environment.
• Experience working with a marketing team on campaigns or lead generation.
• Experience in partnership development or team sales.
• Confidence using a CRM to manage enquiries, track progress and maintain relationships.