Account Executive

Responsibilities

• Serve as a primary and/or secondary point of contact between the agency and the client
• Manage the day-to-day coordination of client accounts, including booking resources, managing timelines, preparing client contact reports and following actions through to completion, coordinating feedback from client to the internal teams, organising meetings and room bookings
• Take pride in quality and review work before it goes to the client to make sure feedback has been actioned and it meets our standards
• Manage workflow by liaising with design and strategy to plan resourcing, brief internal teams and external suppliers where needed
• Keep track of deadlines and budgets, flag anything that might change early, and suggest ways forward
• Proactively maintain accurate project status records to report back to AD/HoCS
• Help solve issues as they come up by thinking through the options and recommending next steps

Requirements

• University graduates with a bachelor’s degree
• Naturally curious, with a learning mindset - you enjoy understanding the “why” behind things
• Thoughtful, critical thinkers who are comfortable sharing ideas, or a different perspective
• Proactive and resourceful self-starters who enjoy taking ownership and spotting what needs doing next
• Personable and persuasive, with clear, confident written and verbal communication
• Highly organised, with strong attention to detail and the ability to prioritise and manage time against tight deadlines
• Capable of managing multiple projects, budgets and teams at once
• Adaptable and comfortable with technology, including Microsoft Office, Google Workspace and other digital tools
• Strong collaborators who contribute to a positive team dynamic and respect diverse backgrounds, perspectives and experiences

Benefits

• Hybrid work policy (3 fixed days in office: Mondays, Tuesdays and Thursdays)
• 25 days annual holiday allowance (excluding Bank Holidays), plus an extra birthday day off
• One extra day’s annual leave for each year of service, up to a maximum of three
• Pension scheme*
• Work from anywhere for up to four weeks per calendar year, aligned to London working hours (max two consecutive weeks at a time)*
• Private health and dental insurance with Vitality*
• *Available following 3 month probation