Responsibilities

• Lead the day-to-day delivery of the loyalty initiatives, ensuring timelines, dependencies and milestones are met
• Act as the central coordination point across HQ, our local market, loyalty platform providers and agency partners
• Support the rollout and optimisation of loyalty tools, platforms and member experiences
• Coordinate the end-to-end execution of CRM campaigns across email, push, SMS, app, web and retail
• Partner closely with Marketing, Product and Supply Chain teams to align offers, availability and messaging
• Deliver seamless member-exclusive benefits and activations across all touchpoints
• Track and analyse key performance metrics (engagement, retention, opt-in, redemption), turning insights into clear actions
• Identify risks early, troubleshoot effectively, and adapt quickly in a fast-paced environment
• Continuously monitor the market and competitors to evolve and strengthen the loyalty proposition

Requirements

• You’ll bring a strong mix of CRM, digital marketing and loyalty expertise, combined with excellent project management skills
• Robust commercial understanding in FMCG (preferably in high-end/luxury)
• Exposure to complex, multi-stakeholder projects
• Experience working with external agencies, platforms or technical partners highly desirable
• Experience with loyalty or membership programmes is a strong advantage
• Strong organisational and project coordination skills, with ability to manage multiple priorities and timelines simultaneously
• Comfortable operating in a complex and evolving environment, quickly adapting to changes and new requirements
• Strong stakeholder management: able to coordinate across functions, seniority levels and external partners
• High level of rigour and attention to detail, ensuring reliability of execution and tracking
• Proactive and solution-oriented mindset, with ability to react quickly and resolve issues
• Strong analytical mindset: able to interpret performance data and translate into actions
• Clear and confident communication skills (written and verbal)
• Strong team player, fostering collaboration across cross-functional teams

Preferred

• Experience with loyalty or membership programmes is a strong advantage
• Exposure to complex, multi-stakeholder projects (preferred)
• Experience working with external agencies, platforms or technical partners (highly desirable)
• FMCG experience, preferably in high-end/luxury
• Strong analytical mindset: able to interpret performance data and translate into actions

Benefits

• Generous pension scheme – up to 12% contribution from Nestle
• 12 flexible days on top of 25-day holiday entitlement
• 2 paid volunteering days
• A focus on personal development and growth