Responsibilities

• Own department structure, org development, operations, hiring, and team retention
• Champion process improvement and identify bottlenecks before they become blockers - from briefing workflows to reporting cadences to production handoffs
• Drive accountability through clear KPIs and a rhythm of performance conversations that keep the department sharp
• Lead the operational delivery and quality control of the Creative Lead leverage model (framework set by the CCO, scaled and protected by you)
• Develop the organisational structure in the department to allow for exponential revenue growth in the next 12-24 months
• Own the department P&L - EBITDA is your number
• Own department utilisation, capacity planning, and FTE strategy
• Own the Department Engagement Score (with a future target of >40% talent density)
• Support the commercial growth of the department - working with the CCO and wider C-suite to evolve the service offering, identify revenue opportunities, and contribute to business strategy
• Bring strategic and commercial rigour to SMT discussions - you're a voice on group strategy, not just departmental updates

Requirements

• Proven experience leading large teams (20+ people minimum)
• you've built, scaled, or led a department or function of this size, ideally within an agency or marketing services environment
• Track record building leadership benches
• you've coached senior individual contributors into leaders, set progression frameworks, and built the kind of leadership bench that lets a department run without you in every room
• Strong commercial acumen - you've owned department P&Ls and are confident with budget, utilisation, and capacity modelling
• Process-led mindset - you know how to design and scale complex operating systems, and protect them from drift
• Cultural leader - you naturally set the tone for the teams around you. People want to work for you because you make them better
• Excellent communicator - you can present in an empowering and inspiring way, lead team meetings, deliver tough feedback with care, and write clearly
• Experience leading through significant change - you've operated in organisations going through transformation (restructure, scaling, M&A, model shift) and brought your team through it with momentum, not friction
• AI-literate and tech-enabled - you understand the trajectory of AI in creative and marketing, are comfortable using AI tools yourself, and can lead a team through AI-augmented workflow adoption

Preferred

• Performance creative or paid social domain experience
• DTC / e-commerce business model literacy
• Familiarity with Meta / TikTok / wider paid social ecosystems
• Experience with AI-augmented creative workflows or production innovation

Benefits

• Enjoy 28 days of annual leave, giving you the time to recharge and maintain a healthy work-life balance.
• Benefit from our long-service reward scheme, with 1 additional day of annual leave awarded each year after 2 years of service.
• Work in a flexible hybrid model, with 2 days in our Central London office at the Roundhouse in Camden and the remainder from home.
• Access private health and life insurance, providing additional peace of mind and support for you and your family.
• Participate in our company pension scheme to help you plan and save for the future.
• Take advantage of a one-month annual work-abroad allowance, giving you the flexibility to work remotely from another location each year.