Group Communications Manager

Responsibilities

• Working with Marketing and Brand teams, create compelling narratives that connect colleagues to our purpose, strategy and ambitions.
• Lead communication plans that support strategic initiatives, cultural change and a high-performing, values-led and customer-focused culture.
• Act as the guardian of the internal narrative, ensuring consistency, authenticity and alignment across all communications.
• Partner with leaders to prepare clear, authentic and impactful briefings, presentations, speeches and key messaging.
• Coach leaders to communicate effectively, confidently and empathetically.
• Increase leadership visibility through town halls, colleague forums, leadership events and digital channels.
• Partnering with stakeholders across the Group, use colleague insight to design and deliver events and campaigns that reinforce our priorities, values and culture.
• Manage the communications and colleague events calendar, ensuring priority messaging is delivered on time.
• Own and continuously improve internal communication channels, ensuring they remain relevant, engaging and effective.
• Lead editorial planning and communication governance, ensuring planning is robust, transparent and accessible.

Requirements

• Significant experience leading internal communications and colleague engagement within a complex organisation.
• Demonstrable experience developing and implementing strategic communication plans.
• Experience advising, influencing and coaching senior leaders and executives.
• Proven experience supporting large-scale organisational change and transformation programmes.
• Excellent communication, storytelling and content development skills.
• Exceptional stakeholder management and relationship-building capabilities.
• Strong project management and organisational skills with the ability to manage multiple priorities.
• Experience leading communications platform transformations or digital communication modernisation programmes.
• Knowledge of employee engagement, organisational culture and change management methodologies

Benefits

• Health Cash plan
• Private Health Insurance
• Pension Scheme
• Retail discounts scheme
• Annual leave (25 days + bank holidays + Westfield Day)
• Corporate Bonus Scheme
• Electric Car Scheme
• Cycle to Work Scheme
• Flexible & Hybrid working options
• Annual Pay Review, On site gym.