Communications, Education & Outreach Off-CS Environmental Services

Responsibilities

• Create, manage, and publish engaging content across a range of social media and digital communication channels.
• Develop, coordinate, and deliver communication and engagement campaigns that support organisational priorities and community objectives.
• Build and maintain strong partnerships with charities, community groups, local organisations, and external stakeholders.
• Promote council services and initiatives, including environmental services, skills programmes, training opportunities, and apprenticeship schemes.
• Plan, coordinate, and attend community events, engagement activities, and public-facing initiatives, acting as a professional representative of the organisation.
• Monitor campaign performance, analyse engagement data, and use insights to improve future communications and outreach activities.

Requirements

• Experience in communications, marketing, public engagement, stakeholder management, or a related field.
• Strong content creation and copywriting skills, with experience producing engaging communications for a variety of audiences.
• Experience planning and delivering successful communication campaigns from concept through to evaluation.
• Confident building relationships with stakeholders, partners, and community organisations.
• Able to manage multiple projects simultaneously while maintaining excellent attention to detail and meeting deadlines.
• Experience within a local authority, council, public sector, or community-focused environment would be advantageous.
• Knowledge of apprenticeship, skills, employment, or training initiatives would be beneficial.
• A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Benefits

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.