Global Brand Experience Marketing Operations Lead

Responsibilities

• The Kitchen (IAT) Governance Operational Leadership
• Serve as the day-to-day operational lead forThe Kitchen (our Integrated Agency Team), building streamlined workflows, SOPs, and collaborative ways of working across internal teams and agency partners.
• Direct the Agency Relationship Management program (including performance reviews) and partner with regional teams to deploy brand growth strategies that achieve commercial targets.
• Briefing Governance Creative Project Orchestration
• Act as the primary gatekeeper for all global briefs and manage the master Brand Experience calendar to align review gates and launch timelines across global and regional hubs.
• Maintain rigorous project governance to proactively unblock operational bottlenecks and ensure all campaign assets are delivered on time, within scope, and in compliance with regulations.
• Marketing Operations, Internal Comms Brand Content Delivery
• Oversee the end-to-end production, maintenance, and deployment of global BX brand related playbooks, guidelines, and localized toolkits for regional teams.
• Direct strategic and creative content for high-profile business milestones (e.g., Global Marketing Town Halls, Summits, Brand Days, GNFLT) and lead quarterlywalk the wall reviews to share learnings and drive brand consistency.
• Commercial Financial Stewardship

Requirements

• A strong relationship builder, the ability to stand alone, influence without authority, and work with cross functional and multi geographies
• Significant experience in marketing operations, creative project management, or creative agency production
• A proven track record of managing multi-discipline integrated agency teams (IAT models incl CMI, Media, PR, Design/Content. Commerce, RA), agency governance, SOW tracking, and workflow orchestration, across our hub and spoke model..
• Deep understanding of integrated production pipelines across multi-channel brand experiences
• Hands-on experience with marketing procurement tools and processes (e.g., SAP, Coupa, Ariba), budget tracking, PO creation, and vendor cost reconciliations.
• Exceptional interpersonal skills with the ability to align diverse, senior cross-functional teams and external agency leaders under tight timelines.
• Proficiency with enterprise project management tools (e.g. Salsify, DAM platforms, Miro, Mural, Microsoft, Mac based applications) and collaborative suites.