EMEA Payments Head of Internal Communications - Vice President

Responsibilities

• Provide communications support for multiple executives in the Payments business, primarily the Head of Payments, EMEA, including strategic messaging, town halls, talking points, crisis communications, blogs, etc.) consistent with objectives related to business vision and objectives
• Contribute content to intranet and newsletters
• Collaborate with communications partners to drive regional relevant content
• Identify and track key performance metrics to report on results
• Manage communications projects/initiatives from beginning to end
• Partner with global CIB Internal Communications colleagues to understand goals and assist in implementing communications tactics
• Help ensure effective communications globally, as needed, in coordination with Corporate Communications and regional communicators

Requirements

• Minimum of seven years recent experience in Marketing & Communications field, preferably in Corporate Communications
• Demonstrated stakeholder management experience
• Superior verbal and written skills in both English and Spanish; strong editing skills; web knowledge/digital savvy
• Proven ability to lead, influence, and align across cross-functional teams, while interacting with multiple stakeholders
• Excellent organizational skills with the ability to multitask and prioritize high volume, high priority initiatives
• Commitment to maintaining the firm's high standards related to risk, compliance and the Code of Conduct
• High level of independence, energy and integrity, demonstrates respect for a diversity of opinions and styles, and accepts accountability and responsibility
• Flexibility to work outside of normal business hours depending on business needs

Preferred

• BA/BS degree in Communications, Marketing or Journalism preferred
• Solid understanding of the financial services industry
• Strong knowledge of corporate internal and employee communications strategies, best practices, implementation and execution
• Expertise in Word, Excel and PowerPoint. Additional software skills (Adobe, Acrobat Professional, Photoshop, HTML) a plus

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.