Ecommerce Content & Merchandising Executive

Responsibilities

• Help more food lovers discover Sous Chef
• Work with our Ecommerce Manager to improve the structure and visibility of our website through SEO. Take ownership of product and collection metadata, internal linking and the ongoing improvement of our recipe and editorial content. Identify gaps and opportunities, keeping the site accurate, useful and easy to navigate for both customers and search engines.
• Create an outstanding shopping experience
• Make it a pleasure for customers to discover and explore our range. Own how products are presented and organised across the website, from collection pages and product recommendations to imagery, recipes and buying guides. Use customer insight and performance data to improve merchandising, help customers find the right products, and have confidence in them.
• Bring brilliant new products to life
• Own the online launch of new products, working with our buying team to ensure everything is ready for customers. Coordinate compelling imagery, engaging product descriptions and accurate product information, and set up products correctly in Shopify. Make sure launches happen smoothly on time and to a consistently high standard.
• Use data to uncover opportunities for growth
• Analyse product and category performance, including sales, margins, conversion rates and customer behaviour. Identify what's working, what's underperforming and where we could do better. Turn your findings into practical improvements to product presentation, merchandising and the customer journey – and measure their impact.

Requirements

• A genuine love of food and cooking
• Ecommerce experience and commercial curiosity
• You have at least two years' experience in ecommerce, with a good understanding of SEO and how an online store works. You're comfortable working with data, investigating performance and using what you learn to recommend improvements. You understand that great content should help customers make decisions and ultimately drive sales.
• An organised mind and a sharp eye for detail
• Independent, resourceful and driven to improve

Preferred

• Experience using Shopify, particularly product setup, collections and merchandising.
• Experience with Google Analytics, Ahrefs or other ecommerce analytics and SEO tools.
• Experience managing a large product catalogue, ideally in food, homeware or another consumer retail business.
• Experience creating or managing product content, imagery, recipes or buying guides.

Benefits

• Hybrid working, with two days a week at our Hornsey office
• Private medical insurance through Vitality
• Life and critical illness insurance
• A company pension scheme
• A generous staff discount on our ingredients, cookware and tableware
• A discretionary bonus scheme