Director of Marketing Communications - JW Marriott Grosvenor House London

Responsibilities

• Develop and implement a comprehensive marketing communications and public relations strategy aligned with business objectives and revenue goals
• Strengthen brand awareness and market positioning through impactful media relations, storytelling and communications initiatives
• Lead all public relations activity, including press engagement, journalist visits, media partnerships, familiarisation trips and industry events
• Oversee digital communications, website content, social media platforms and online reputation to maximise audience engagement and commercial impact
• Partner with Sales, Revenue, Food & Beverage and Events teams to support demand generation across all business segments
• Ensure all communications, collateral, photography, signage and guest-facing content consistently reflect JW Marriott brand standards
• Build trusted relationships with media, influencers, community partners, owners and key internal stakeholders
• Provide strategic counsel and leadership during sensitive issues or crisis communications, protecting and strengthening the hotel's reputation

Preferred

• You are an experienced marketing and communications leader with a passion for luxury hospitality and a strong understanding of how powerful storytelling drives commercial success.
• You will bring significant experience in public relations, communications or luxury hospitality marketing, coupled with exceptional written and verbal communication skills.
• Commercially minded and highly influential, you have the ability to balance creativity with performance, using insight and market understanding to deliver measurable results.
• Experience managing media relationships, digital channels, high-profile events and stakeholder engagement is essential.
• You are an inspiring people leader. You build strong relationships, encourage collaboration, champion innovation and act as a true brand ambassador, ensuring every interaction reflects the values and standards of both JW Marriott and Marriott International.