Communications & Social Media Lead

Responsibilities

• Deliver engaging internal and external communications tailored for B2B and B2C audiences, maintaining clear and consistent messaging aligned with brand tone.
• Support campaigns, product launches, and organisational updates.
• Optimise communications processes, templates, and workflows.
• Manage daily activity across all CMI social media channels.
• Schedule and publish content matching campaign and marketing plans.
• Write clear copy adapted to diverse platforms and target audiences.
• Oversee community management, responding to comments and user messages.
• Produce social assets, including images and short-form videos.
• Develop creative content ideas to boost overall reach and engagement.
• Track social performance, reporting on analytics, metrics, and trends.

Requirements

• Demonstrable experience in a communications and/or social media role
• Strong written communication skills with the ability to adapt tone and style
• Experience managing social media channels, including community management
• Confident creating content (copy, visuals, and basic video editing)
• Strong stakeholder management skills, with experience working across teams
• Highly organised with the ability to manage multiple deadlines
• Collaborative, proactive, and comfortable working in a fast-paced environment
• Good understanding of social media platforms, trends, and best practice
• Experience in both internal and external communications is highly desirable

Benefits

• Flexible working - We are not a traditional 9 to 5, we are flexible with what hours you work and when you work. Our offices in both London and Kettering provide comfortable collaboration spaces for team get-togethers
• 21 days’ holiday + 8 days’ Bank Holiday + 4.5 days allocated for CMI holiday over Christmas and New Year period - with annual leave days increasing with length of service and the opportunity to buy and sell holiday
• Wellbeing and mental health - in-house mental health first-aid trainers and BUPA Employee Assistance for 24 hour support
• Inclusion at our core - Our colleague-led Inclusion Hubs for Ethnicity, LGBTQIA+, Menopause, Age, Disability and SocioEconomic are open for anyone to join
• CMI membership - take advantage of our amazing courses and become a Chartered Manager. Plus, CMI will pay your professional membership to one additional organisation of choice
• Rewards and Recognition scheme - cash prizes awarded to employees throughout the year
• Pension - we add an extra 6% of your gross salary to your pension pot every month after 3 months